Bank of Scotland Plc

Financial Ombudsman decision DRN5597717 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr K, who is in long-term financial difficulties, complains that Halifax will not help him by changing his mortgage to interest-only terms for life.Treatment in financial difficulty

Mr K has expressed some concern about how the adjudicator has dealt with his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5597717.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.