Santander UK Plc
Financial Ombudsman decision DRN5589582 Not upheld
Not upheldoutcome, as published by the Ombudsman
£632redress stated in the decision
Sat Nov 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
I’m satisfied that the arrears figure is correct.Treatment in financial difficulty
because of mistakes made by Santander UK Plc, his mortgage account is now in arrears.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5589582.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.