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Loan & Finance Solutions Limited
Financial Ombudsman decision DRN5589424 Not upheld
Not upheldoutcome, as published by the Ombudsman
£94redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mr A complains that Loan & Finance Solutions Limited (“L& F”) charged him a brokerage fee to find him a suitable lender.Charges and fees
Mr A had to call L & F five times on an 0844 number before the refund was approved.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5589424.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.