HSBC Bank plc

Financial Ombudsman decision DRN5583549 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mr A said his card was blocked in 2012 despite there being adequate funds in his accountFunds blocked or frozen

HSBC then handled his complaint very poorly and communicated with him in a sarcastic, condescending manner, lying to cover up its mistakes.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5583549.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.