Santander UK Plc
Financial Ombudsman decision DRN5581426 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Wed Dec 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Santander explained that it had stopped the payment in line with its fraud detection policy.Funds blocked or frozen
Mr G complains about the poor service he says he received from Santander UK Plc (Santander) when he tried to make a bank transfer.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5581426.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.