Firms › National Westminster Bank Plc ›
National Westminster Bank Plc
Financial Ombudsman decision DRN5578885 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
Mr A complains that National Westminster Bank Plc (NatWest) mis-sold his interest-only mortgage as it failed to explain to him that he would have to pay off the capital at the end of the term.Product mis-sold
He also complains that his proposal to extend the term was rejected and the bank put him under duress to agree to an extension for only one year.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5578885.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.