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Mortgage Agency Services Number Five Limited

Financial Ombudsman decision DRN5573862 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees, Interest and rates

In the Ombudsman’s words

Mr D complains that Mortgage Agency Services Number Five Limited (MAS5) has treated him unfairly in his financial difficultiesTreatment in financial difficulty

I have looked at the charges added to Mr D’s mortgage account including the legal costs earlier this yearCharges and fees

Mr D said MAS5 unfairly raised the interest rate on his mortgage on two occasions.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5573862.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.