Clydesdale Bank Plc
Financial Ombudsman decision DRN5570339 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Jun 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
Mr C complains that Clydesdale Bank Plc (“Clydesdale”) did not treat him fairly in that it took too long to transfer money from his account to his son’s accountPayment delayed or failed
Clydesdale has acknowledged that it could have provided better customer service to Mr C when handling his complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5570339.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.