Santander UK Plc
Financial Ombudsman decision DRN5568812 Not upheld
Not upheldoutcome, as published by the Ombudsman
£375redress stated in the decision
Fri Oct 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Charges and fees
In the Ombudsman’s words
Miss J is dissatisfied with Santander UK plc’s offer of compensation over the way it handled her concerns when she found she’d been a victim of fraud.APP scam refund refused
She incurred overdraft charges.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5568812.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.