Barclays Bank Plc
Financial Ombudsman decision DRN5557764 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Fri Feb 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling, Data and privacy
In the Ombudsman’s words
taking time to remove a default from his credit fileCredit file reporting
Barclays didn’t respond to him until September. I think this was an unreasonable period of time.Complaint handling
Barclays accepted there had been a potential breach of the data protection legislation when it spoke to Mr A’s father about this complaintData and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5557764.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.