Retail Money Market Ltd

Financial Ombudsman decision DRN5547664 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Jan 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr W has complained Retail Money Market Ltd, trading as RateSetter, is asking him to pay back a loan he never took out with them.Unauthorised transaction

Make sure all references to this loan are removed from his credit recordCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5547664.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.