GE Money Home Lending Limited

Financial Ombudsman decision DRN5542996 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

It ordered Mr and Mrs B to pay an initial lump sum followed by the contractual monthly payment (CMP) plus £100 a month to reduce the arrears over time.Treatment in financial difficulty

Mr and Mrs B complain that GE Money Home Lending Limited (GE) has unfairly added arrears charges to their mortgage account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5542996.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.