HSBC Bank plc

Financial Ombudsman decision DRN5542522 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Mar 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mrs M complains that HSBC Bank Plc declined her applications for a savings account.Account closed or refused

I think that if HSBC had been upfront with Mrs M about the reason she couldn’t open a savings account she wouldn’t have continued to make applicationsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5542522.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.