Barclays Bank Plc
Financial Ombudsman decision DRN5538608 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Miss D complains about Barclays Bank Plc’s handling of fraudulent activity on three of her accounts.APP scam refund refused
The bank acknowledges it should have kept Miss D updated about its investigation and when the adjustments were to be made to her accounts. By not doing so it caused Miss D inconvenience.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5538608.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.