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Moorgate Loan Servicing Limited

Financial Ombudsman decision DRN5531501 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

Mrs J complains that Moorgate Loan Servicing Limited (Moorgate) is asking her to pay incorrect loan and credit card balances.Charges and fees

Mrs J says that interest should not have been applied to her account because she was experiencing financial difficulties.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5531501.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.