Lloyds Bank PLC

Financial Ombudsman decision DRN5520554 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

The customers also complain about the unnecessary multiple checks made with credit reference agenciesCredit file reporting

Lloyds made multiple and varied errors and caused avoidable delays while processing the mortgage applicationMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5520554.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.