Barclays Bank Plc
Financial Ombudsman decision DRN5518649 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Mar 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
At the time she was suffering a very traumatic experience in her life.Support for vulnerable customers
Miss G complains that Barclays Bank Plc gave her a very poor service when she tried to dispute two transactions on her account.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5518649.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.