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Nationwide Building Society

Financial Ombudsman decision DRN5517919 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr M also says that when he’d initially tried to cancel these payments using his mobile, at around 11.30pm on 24 January, he was told he needed to use a computer to cancel them. He says he did this and was told the payments had been successfully cancelled.Account closed or refused

Mr M complains that Nationwide Building Society (Nationwide) allowed a direct debit and standing order to leave his account when he’d cancelled them. Mr M also says that when he complained about this to Nationwide, it closed his account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5517919.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.