Barclays Bank Plc
Financial Ombudsman decision DRN5512947 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Wed Mar 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
When Mr L said that he might have trouble paying his mortgage, Barclays wasn’t required to give him advice. Under the relevant rules, Barclays was obliged to treat Mr L fairly and to explain things to him in a way that were clear, fair and not misleading.Treatment in financial difficulty
I think there are compelling reasons why it is inappropriate for this complaint to be dealt with by us.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5512947.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.