Redstone Mortgages Limited

Financial Ombudsman decision DRN5507750 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

He also complains that Redstone has failed to act sympathetically over his financial difficulties.Treatment in financial difficulty

Mr B complains that Redstone Mortgages Limited (‘Redstone’) delayed the removal of a charge over part of his land.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5507750.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.