Santander UK Plc
Financial Ombudsman decision DRN5496838 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Aug 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Identity checks and access
In the Ombudsman’s words
Santander has said it’s made a commercial decision not to open a bank account for Mr I.Account closed or refused
Mr I has complained that Santander UK Plc stole copies of his personal information which led to a delay in opening a bank account.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5496838.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.