Santander UK Plc
Financial Ombudsman decision DRN5495026 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
Mr and Mrs H have had ongoing financial difficultiesTreatment in financial difficulty
incorrect information about the payments they needed to make and as a result their mortgage account was sent to the litigation departmentMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5495026.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.