Bank of Scotland Plc

Financial Ombudsman decision DRN5494855 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates

In the Ombudsman’s words

Mrs M, partly represented by her husband, complains that the interest rate, applied by Bank of Scotland Plc to her fixed rate ISA, was lower than she was told it would be.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5494855.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.