National Westminster Bank Plc

Financial Ombudsman decision DRN5492263 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Fri Jun 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

direct debits to an electric and gas supplier had been set up from June 2015 without his permissionUnauthorised transaction

Mr L complained about a standing order being cancelled in 2014... NatWest has accepted therefore that it’s appropriate to offer Mr L £25 as they can’t confirm what was said on the call.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5492263.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.