Microcredit Limited
Financial Ombudsman decision DRN5490873 Upheld
Upheldoutcome, as published by the Ombudsman
£235redress stated in the decision
Fri Jun 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Microcredit should refund the £135.Charges and fees
Microcredit could have dealt with Mr T’s complaint better and the absence of a final response letter is likely to have delayed things unnecessarily.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5490873.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.