Nationwide Building Society

Financial Ombudsman decision DRN5481316 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Miss I complains that Nationwide Building Society is asking her to pay a debt of about £20,000 left over after her flat was sold. She wants the society to cancel the debt and ensure her credit file hasn’t been affected.Credit file reporting

Miss I also wants Nationwide to clear any adverse entries from her credit file. I wouldn’t ask it to do that. Nationwide has a responsibility to give the credit agencies accurate information about the payments on Miss I’s mortgage, and I can’t see that it’s made any errors.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5481316.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.