Daniel Chandler Limited

Financial Ombudsman decision DRN5478584 Upheld

Upheldoutcome, as published by the Ombudsman

£2,300redress stated in the decision

Tue Sep 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

He also complains they took his usual monthly payment twice in January and February 2014.Charges and fees

Mr M complains Daniel Chandler Limited didn’t make all the payments under his debt management plan that they should have done.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5478584.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.