Barclays Bank Plc
Financial Ombudsman decision DRN5475615 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,050redress stated in the decision
Mon Feb 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Identity checks and access
In the Ombudsman’s words
He received compensation from Barclays but wants more to settle his complaint against the bank. ... It confirmed that it had closed the accounts and that it would send instructions to the national debt agencies to remove all information it had registered with them concerning the accounts to ensure Mr C’s credit file wasn’t adversely affected.Credit file reporting
Mr C complains about the way that Barclays Bank Plc dealt with him, and resolved concerns he raised, when he informed it that he’d been a victim of identity fraud.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5475615.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.