National Westminster Bank Plc

Financial Ombudsman decision DRN5470301 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

refund the interest and charges it applied to the family member’s accountCharges and fees

Mrs E says her personal memories of the meeting are bound to be clearer than the banks... Mrs E has suggested that NatWest was motivated by the knowledge that the family member could not pay off the debts... Mrs E has not told us that the bank had information about the extent of the family member’s estate.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5470301.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.