Acenden Limited

Financial Ombudsman decision DRN5468896 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Aug 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mr W complains that Acenden Limited unfairly applied legal fees to his secured loanCharges and fees

It accepted that it should have called Mr W back in February 2016 and offered to pay him £50 for this poor customer service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5468896.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.