Barclays Bank Plc
Financial Ombudsman decision DRN5458698 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Mon Jun 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Bereavement and power of attorney
In the Ombudsman’s words
Barclays has a duty to spot, and help, vulnerable customers.Support for vulnerable customers
Ms E – who had authority to transact on Mrs H’s accounts and had been the one who put through the transfers – then got in touch and confirmed they should be allowed to go through.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5458698.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.