Santander UK Plc
Financial Ombudsman decision DRN5457308 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Fri Feb 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Credit file reporting
In the Ombudsman’s words
Mrs B complains that Santander UK Plc allowed a fraudulent standing order to be set up on her account.Unauthorised transaction
She was worried about the effect of this on her credit file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5457308.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.