Kapama Limited

Financial Ombudsman decision DRN5453721 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

It is not fair to hold Kapama responsible for authorising the original loan. The third party who should have carried out affordability checks is now liquidationIrresponsible lending

the nearly £500 listed as “attempt charges” should be removed as these are excessiveCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5453721.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.