Virgin Money plc
Financial Ombudsman decision DRN5450570 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jan 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
Ms C complains that Virgin Money plc sold her a mortgage she was not able to afford.Irresponsible lending
She is also unhappy with the fees and charges applied to the loan.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5450570.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.