Lloyds Bank PLC

Financial Ombudsman decision DRN5449778 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

I uphold Mrs A’s complaint about her account not being downgraded when she asked for it to be and require Lloyds Bank PLC to pay her compensation as outlined.Charges and fees

Mrs A complains that she was mis-sold two packaged bank accounts by Lloyds Bank PLC.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5449778.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.