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Creation Consumer Finance Limited

Financial Ombudsman decision DRN5439571 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mrs B would like Creation to refund that additional sum.Charges and fees

Mrs B complains about how Creation Consumer Finance Ltd handled matters when she questioned why it was seeking payments from herComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5439571.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.