HSBC Bank plc

Financial Ombudsman decision DRN5437593 Not upheld

Not upheldoutcome, as published by the Ombudsman

£175redress stated in the decision

Mon Apr 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

She would like the bank to refund charges applied to her account during a period of financial difficulties.Charges and fees

She also complains that HSBC did not record payments towards her debts, which adversely affected her credit file.Credit file reporting

Mrs J complains that HSBC Bank Plc (“HSBC”) did not treat her fairly in that it did not respond positively and sympathetically to her mental health difficultiesSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5437593.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.