Nationwide Building Society

Financial Ombudsman decision DRN5429880 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

complain about the customer service of Nationwide Building Society (‘Nationwide’) over their bank accountAccount closed or refused

Nationwide made a number of errors – including failing to set up all the direct debits to the new account, failing to provide travel cover and failing to record Mr and Mrs L’s new addressService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5429880.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.