Accord Mortgages Limited

Financial Ombudsman decision DRN5427215 Not upheld

Not upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Fri Jul 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr and Mrs D complain that, because of an error by Accord Mortgages Limited (Accord), they had to transfer their mortgage to a new lenderMortgage administration

Accord has acknowledged it made an error and has offered £400 in recognition of the inconvenience Mr and Mrs D suffered.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5427215.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.