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General Insurance Solutions Ltd
Financial Ombudsman decision DRN5426808 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon Aug 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
complain about the service that General Insurance Solutions Ltd (GIS) provided when it was arranging a re-mortgageMortgage administration
overall the quality of the service GIS had provided to Mrs D and Mr H fell below an acceptable standardService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5426808.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.