Lloyds Bank PLC

Financial Ombudsman decision DRN5425366 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr and Mrs S complain about their poor treatment by Lloyds Bank PLC when they were in financial difficulties and repaying their overdraft using a debt management plan.Treatment in financial difficulty

Lloyds accepted that it should have offered Mr and Mrs S more financial support than it had done when it knew they had financial difficulties. It therefore refunded over £1,100 in fees and charges incurred between 2010 and 2015Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5425366.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.