Barclays Bank UK PLC

Financial Ombudsman decision DRN5408005 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Dec 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Barclays applied a 0.75p overdraft charge although he cleared his overdrawn balance on the same day.Charges and fees

he asked for his complaint to be logged in September 2018 and responded to in writing but he didn’t receive a response until March 2019 after he’d sent Barclays two chasing letters.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5408005.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.