TSB Bank plc

Financial Ombudsman decision DRN5405944 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Dec 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

it should never have suggested Mr T might have carried out an unauthorised transactionUnauthorised transaction

TSB accepts it should have contacted the third party account holder to explain what had happenedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5405944.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.