Bank of Scotland Plc

Financial Ombudsman decision DRN5401544 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Jul 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr C complains about the way that Lloyds Bank PLC processes his loan repayments. He’s been making regular repayments at the bank and paying extra each month. So he’s very unhappy that he and his wife are getting letters and phone calls from the bank about arrears on the loan.Treatment in financial difficulty

It said it would remove the adverse marker put on his credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5401544.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.