Barclays Bank Plc
Financial Ombudsman decision DRN5398085 Upheld
Upheldoutcome, as published by the Ombudsman
£42redress stated in the decision
Tue Jul 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
It then took the bank about six weeks to trace the money and pay it into the correct account.Payment delayed or failed
I agree with this, and so I find that the bank did make an error when it credited the money to the wrong account.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5398085.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.