Firms › John Lewis Financial Services Limited ›
John Lewis Financial Services Limited
Financial Ombudsman decision DRN5396911 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£93,235redress stated in the decision
Wed Mar 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms C used her John Lewis Financial Services credit card to pay a total of £9,325.42 for some kitchen units to be supplied to her.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5396911.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.