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Kensington Mortgage Company Limited

Financial Ombudsman decision DRN5396825 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

Mr and Mrs A also take issue with some of the things Kensington has said about the way Mr and Mrs A have managed their account.Charges and fees

Mr and Mrs A complain that Kensington Mortgage Company Limited (“Kensington”) has overcharged them interest since they took out their mortgage.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5396825.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.