Firms › Merlin Loans And Mortgages Limited ›
Merlin Loans And Mortgages Limited
Financial Ombudsman decision DRN5396317 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Miss B complains that Merlin Loans and Mortgages Limited did not refund her £39.95 brokerage fee when it failed to find her a loan provider.Charges and fees
I accept that Miss B has been caused unnecessary distress and inconvenience by Merlin’s handling of this complaint.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5396317.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.