Santander UK Plc
Financial Ombudsman decision DRN5393429 Upheld
Upheldoutcome, as published by the Ombudsman
£160redress stated in the decision
Thu Aug 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Identity checks and access, Service failure
In the Ombudsman’s words
Santander unreasonably blocking her accountFunds blocked or frozen
Ms B’s various complaints fall broadly into the following four main categories: problems accessing her account onlineIdentity checks and access
Ms B complains about the poor service she received from Santander UK Plc over a prolonged period.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5393429.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.