Mortgage Express
Financial Ombudsman decision DRN5392664 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Jul 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
ME had acted too quickly in appointing LPA receivesTreatment in financial difficulty
ME had decided to appoint LPA receivers and intended to adhere rigidly to this course of action. In the circumstances, I don’t consider ME treated Mr L positively or sympatheticallySupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5392664.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.